S and J Enterprises strives to offer our customers the best products at the best possible prices. Your satisfaction is paramount to our success as a business. All of our products are operationally tested before shipping.

We have had to revise our return policy in response to some unfortunate incidents.  Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific S and J Enterprises product page.  We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell.

All returns, refunds, or exchanges must be approved by S and J Enterprises before any products are returned.  The bottom line is that we will bend over backwards to ensure you get the value that you paid for.  We deal straight with you, and if you have a legitimate concern, we will deal with it promptly to your satisfaction.  Online sales offers a form of anonymity that causes some individuals to act in a manner that they would never consider if they were dealing with us in person.  This is unfortunate but it is a reality, so we have had to tighten up the return policy a bit. 

Your satisfaction is our number one concern. If you have any question regarding our products, please contact info@snjsurveillance.com or call (850) 492-9891 before placing an order.

RETURN POLICY:  All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by S and J Enterprises before product(s) is returned. All products must be returned in the original packaging. S and J Enterprises will replace, refund, or credit your account for returned product(s) at S and J Enterprises's discretion.

*Special exceptions may be made on a case by case basis determined by S and J Enterprises. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from S and J Enterprises.

Any return must be authorized by a representative of S and J Enterprises and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from S and J Enterprises. No returns will be authorized after five (5) business days of receipt of product(s) by the customer.

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM S and J Enterprises WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).

WARRANTY: We guarantee all S and J Enterprises products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.